Percher Protect

Your Protection, Guaranteed

Percher Protect is our comprehensive protection program designed to give you peace of mind when booking student accommodation. We stand behind every verified listing on our platform.

What's Covered

Booking Protection

If a property is not as described or unavailable upon arrival, we will help you find alternative accommodation or provide a full refund.

Payment Security

Your payments are held securely until you confirm move-in. If there are issues, we ensure fair resolution and protect your funds.

24/7 Support

Access to our dedicated support team anytime you need assistance with your booking or accommodation concerns.

Dispute Resolution

Fair mediation services for any disputes between students and property owners, ensuring your rights are protected.

How It Works

  1. Book through Percher and your payment is automatically covered
  2. Move into your accommodation and confirm everything is as expected
  3. If issues arise, contact our support team immediately
  4. We investigate and work towards a fair resolution
  5. Refunds or alternative solutions provided when necessary

Making a Claim

If you need to make a claim under Percher Protect, contact us within 24 hours of move-in or discovery of the issue. Provide:

  • Your booking reference number
  • Detailed description of the issue
  • Photos or videos as evidence
  • Any relevant communication with the property owner

Contact Us

For questions about Percher Protect or to make a claim, email us at support@percher.space